No shared picture
Inquiries arrive through several channels and remain in different places.
HubSpot and Bitrix24 for UAE companies
CRM setup for Russian-speaking teams in the UAE
Bring website, WhatsApp, Telegram, email and advertising inquiries into one clear sales process. I set up HubSpot or Bitrix24 and train your team in Russian or English.
3+ years of hands-on CRM work · 85+ positive reviews on an independent platform
Different channels, one process
Website→WhatsApp
Telegram→Email
One CRM pipeline
OwnerStageNext task
When a CRM is genuinely useful
For service businesses with a team and inbound demand, once private chats and spreadsheets stop providing a reliable overview.
No response visibility
The owner cannot see who replied, when they replied or what happens next.
Clients in private chats
Customer history depends on one manager instead of staying with the company.
Follow-ups get missed
Tasks and agreements disappear inside conversations and spreadsheets.
CRM is partly adopted
The system exists, but its stages, fields and rules do not match the real process.
A practical start is needed
You need a clear workflow, not a multi-month enterprise programme.
What changes after setup
A visible, repeatable inquiry process—not a promise of financial results.
Agreed inquiry sources feed one process.
Every inquiry has an owner, stage and next action.
Management can see workload and deal status.
Managers have clear CRM working rules.
Routine actions are partly automated.
Your team keeps video or written instructions.
CRM Quick Start
A working CRM without a multi-month implementation
- Review of the current inquiry journey
- HubSpot or Bitrix24 selection
- One primary sales pipeline
- Stages, records and required fields
- Agreed inquiry channels
- Basic notifications and automation
- Basic management reporting
- Agreed data import
- Team training
- Video or written instructions
- Post-handover correction period
HubSpot or Bitrix24?
The tool follows the process, not the other way around.
| Situation | Often a better fit |
|---|---|
| International team, English-language processes and global marketing or sales plans | HubSpot |
| Russian-speaking team needing a broad operational toolkit | Bitrix24 |
| A CRM exists but the process is not configured | Review the current system first |
| The choice is unclear | Review requirements before buying licences |
The final choice depends on integrations, budget, communication channels, subscriptions and regional restrictions.
How the work runs
Review
20 minutes on the business, team and inquiry sources.
Process map
A proposal with a clear, fixed scope.
Setup
CRM and agreed, technically available channels.
Testing
Real scenarios and team training.
Handover
Instructions and an agreed correction period.
Experience you can verify
85+ positive reviews and a 5.0 rating
Verified CRM and automation work, primarily with Bitrix24. HubSpot is offered where it fits the requirements; marketing certificates are not presented as CRM implementation experience.
View the independent Kwork profile →
Work directly with the specialist
About Dmitry
I help small teams turn disconnected chats, spreadsheets and inquiries into a clear CRM process. I discuss the requirements with the owner, complete the setup myself and train the team. I work in Russian and English.
Frequently asked questions
Should we choose HubSpot or Bitrix24?
It depends on your process, budget, team and integrations. We decide after a short requirements review.
Can you connect WhatsApp, Telegram, our website and email?
Often yes, subject to the selected CRM, subscription, provider and regional restrictions. Connections are agreed before work starts.
How long does a basic setup take?
The preliminary estimate is 7–10 business days after scope approval and access is provided.
What do you need from our team?
One project owner, a description of the current process, access and staff time for scenario testing and training.
Can you improve an existing CRM?
Yes. We first review the current structure and decide what to keep, fix or simplify.
Is team training included?
Yes. Training and final video or written instructions are included in the proposed base format.
Can the project be fully remote?
Yes. Review, setup, testing and training can all be completed remotely.
Which language is used?
Russian or English, depending on your team.